Why This Matters: As the front line of support for students, you’re uniquely positioned to handle situations where emotions run high, whether it’s due to academic stress, personal challenges, or systemic frustrations. Your ability to respond effectively not only impacts the individual but also shapes the culture of trust and care within your institution. What to Expect: In this session, we’ll explore practical tools and techniques to: • Recognize signs of escalating conflict. • Employ communication strategies that calm and re-center interactions with students and colleagues. • Build resilience and self-awareness to manage stress during challenging moments.
Through discussion, role-play, and scenario analysis, we’ll equip you with skills to navigate these moments with confidence, fostering a safer and more supportive environment for all. Let’s dive in together, recognizing the power of small actions to transform difficult conversations into opportunities for connection and growth.
Ruth's Biography: Ruth Vernotico (they/them) is the 2SLGBTQIA+ Student Program Coordinator at Central Oregon Community College and the founder of SUS, an area nonprofit that launched SUS Magazine, Central Oregon’s first 2SLGBTQIA+ print publication and currently the only publication for queer people in Oregon.
Ruth graduated from Tulane University in Louisiana with a Bachelor of Science in Applied Computing, and a Bachelor of Arts in Digital Design. They serve on the City of Bend’s Human Rights and Equity Commission, Deschutes County’s Public Health Advisory board and the Central Oregon Health Council.
Ruth’s professional background includes healthcare leadership where they authored and led workshops on de-escalation, negotiation and the specific mechanisms present when navigating conflict. Ruth also has a passion for community-building and advocacy within the 2SLGBTQIA+ community, specifically at the intersections of education and how historically marginalized groups access resources and tools to navigate the learning experience.
